Professional Summary

Energetic and Engaging Customer Service Representative
‌ (Team Leader) with 3+ years experience resolving complex customer enquiries. Achieved 97% average customer satisfaction rating to date, surpassing team goal and train new employees. 
‌Passionate about building strong customer relationships ,
‌ driving band loyalty , and increasing customer engagement . 



Experience

Maybank Etiqa -Customer Service Representative 

- Provide effective solution for customer disputes issue .
‌- Follow up and respond back to user on timely manner . 
‌- Communicate effectively and accurately when       communicating with users . 
‌- Keep confidential record and financial information     private and secure .  
‌- Resolves customer inquiries via phone and email,   consistently exceeding targets .
‌ ‌

Hospital Columbia Asia ( Internship - Staff Nurse ) 

- Ensure medical equipment are in good conditions, medical supplies are available to administer 1st aid and emergency cases.
‌- Will provide direct patient care to an assigned case.
‌- Responsible for the safe, accurate administration of medication and treatments provided to residents, while maintaining complete and accurate applicable documentation.
‌- Assist in taking patient's body temperature and all vital sign during patient transfer.
‌- Report abnormal changes or patterns to on-shift doctor.
- Monitoring patient’s condition and assessing their needs to provide the best possible care and advice‌
‌- To process Account Payable involves staff claims according to company policies and ensure quality is delivered in term of accuracy, completeness and timeliness.

  
‌ - To responsible in preparation of payment vouchers, cheques and cash payment.To review and resolve payment issues according to credit term given, SST compliance and supporting document. To liaise and manage all Account payable related esquires and disputes. To update the accounting entries into the accounting system timely and correctly To check monthly Accounts Payable reconciliations, analyze and correct discrepancies. To improve supervision and guidance to junior Accounts Payable staff To commit on monthly report submission deadline To assist in special events, programs and others duties as may be assigned from time to time. 

NinjaVan Singapore - Team Leader

- Oversees all shipping and customs related activities. 
‌- Ensure proper administration of shipping procedures and documents for import and exports. 
- To ensure shipments are delivered to customers at the specified quantity and time. 
- Provide information to customers on shipment details.
‌- Arrange transport and declaration arrangements with forwarders. 
‌- Arrange courier-forwarding service for documents and parcels. 
‌- Coordinate incoming and outgoing shipments with the respective forwarding agents. 
‌- Compile the various reports relating to shipments with the respective forwarding agents. 
- Compile shipping documents which need to be endorsed by bank

Tronserve-Sales Executive

- Help customers maximize the use of software features.
‌- Present, promote and sell products/services using solid arguments to existing and prospective customers online and in person.
‌- Expedite the resolution of customer problems and complaints to maximize satisfaction.
‌- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
‌- Coordinate sales effort with team members and other departments.
- ‌Travel to areas where needs are projected.
‌- ‌Help customers maximize the use of software features.
‌- Demonstrate product features before a sale.
‌- Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.







Academic background 

Highest Education :
    ‌Certification in Diploma of Health Science 

‌(2020)

Additional Certifications :
‌Certified in Administrative Management 

‌(2018)
‌Certified in diabetic wound management 
‌(2018)
‌Certified in The Best Netball Player Representative State Selangor 

‌(2014)
Certified as a Best Debater Representative of Higher Schools 
‌(2016)



Strength and Weakness 

 Strength :
‌• Good in decision making • Problem solving • Ability to understand other people's view • Ability to work under pressure • Open creativity 
‌• Multi tasking


Weakness:
• Trust people very quickly • More talkative • Being straightforward 
• Sometimes taking decisions very quickly 
• I am a bit lazy about which I am not interested

Skills 

• Excel (3 years) • Fluency in coding languages (2 years)
 • Systems administration • Communication / Leadership
 • Ability to teach and mentor • Time management / Team building / Risk Taking • Decision-making /Task delegation/Goal Setting